Sales
Request: Can we offer Acme a 15% discount and start next Monday?
Illustrative answer: The six-week review is a fit. The discount and start date need two checks before you send the proposal. A 15% discount needs the commercial owner’s approval. Keep the standard 30-day payment terms. Ask Delivery to confirm Monday before committing to the client. Draft the proposal now. Confirm the exceptions before sending.
Current source: Service overview & commercial handbook. The operations review runs for six weeks. Standard payment terms are 30 days.
Approved guidance: Discounts above 10% require commercial-owner approval. Delivery confirms a start date before Sales promises it. Owner: Commercial director. Audience: Sales team.
Delivery
Request: Can we offer Acme a 15% discount and start next Monday?
Illustrative answer: Treat Monday as provisional. The current delivery plan needs a named lead and a complete handover before the project starts. Confirm a project lead and capacity for the six-week review. Check the agreed scope, client contacts and outstanding decisions. Leave discount approval with the commercial owner. Confirm the delivery plan before confirming Monday.
Current source: Delivery playbook & handover checklist. A project starts with an assigned lead, agreed scope, client contacts and a complete handover.
Approved guidance: Delivery owns start-date confirmation. Commercial exceptions stay with the commercial owner. Owner: Head of delivery. Audience: Delivery team.
Finance
Request: Can we offer Acme a 15% discount and start next Monday?
Illustrative answer: The 15% discount is outside the standard approval threshold. Review the economics before approving an exception. Check the proposed fee against the current cost assumptions. Record the commercial owner’s decision on the discount. Retain 30-day terms unless a separate payment exception is approved. An approved discount does not also approve different payment terms.
Current source: Commercial policy & finance review checklist. Finance reviews the fee against current cost assumptions. Standard payment terms are 30 days.
Approved guidance: Discounts above 10% require commercial-owner approval. Non-standard payment terms require a separate approval. Owner: Finance director. Audience: Finance team.